Agent Nexus faces challenge of facing the mission with the aid of … – Portal Nacional de Seguros

Video produced by NeoAssist brings to the fore the reality of thousands of people who depend on the efficiency of the central

have You ever wondered how would the life of a secret agent if it depended on the quality of customer service? Thinking about this experience, NeoAssist produced a video inedit about the topic. In "Care Protocol 1", who accepted to live this challenge was the Agent Nexus that during his experience in a secret mission, had to be faced with a terrible service over the phone.

"The video brings to the fore the lived reality for thousands of people in Brazil and in the world. The complexity of the care services offered to the consumer usually harm the routine of the population. From the video it is possible to recall situations of the day-to-day, as the exchange of department constant, the delay to solve the problems and the huge bureaucracy with which we are faced," says Albert Deweik, customer service specialist and CEO of NeoAssist.

At the end of the video, the Agent Nexus finally manages to solve his mission and get out of there safely. The difference?

Efficient customer services, apparatus advanced technology, fast processes, instructions, surefire, and focus on the resolution of the problem. "Companies need to understand the arrival of the consumer 3.0 to the market. This audience took control of the relationship and showed how it is necessary to update urgently. The video brings a reflection fun on the subject, showing the quality difference of the two appointments offered", sets.

curious? In the eBook “Profile of the Consumer 3.0″, prepared in partnership with the ERP Flex, ComSchool and IT is up to the Educational NeoAssist teaches you the best way to reach this audience. Enjoy and download the content here.